In this guide, we’ll explore these three guiding principles that made Zappos a successful company. So how can you make your customers and employees happier and maximize profits? In Delivering Happiness, Hsieh says the answer lies in implementing three principles: Encourage a healthy business culture, provide great customer service, and invest in continuing education. Happy employees work harder and more efficiently, and happy customers spend more money. 1-Page Summary 1-Page Book Summary of Delivering HappinessĪccording to Tony Hsieh, the former CEO of online clothing retailer Zappos, happiness is good for business.
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